Communication SPs internally face three existential challenges: commoditization of their pure connectivity services; intense competition from within the industry and, increasingly, from hyperscale cloud players; and infrastructure complexity that plagues their ability to innovate, resist commoditization, and fend off new competition. These challenges pose a severe threat to communication SPs' collective ability to continue generating business value for their shareholders. In this paper, IDC discusses why SD-WAN is a critical game changer for telcos and how it provides them with a compelling opportunity to address critical enterprise challenges while expanding their respective footprint beyond connectivity to value-added managed services.
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