Customer Support

VMware SD-WAN Support Program

Our Customer Support organization provides 24x7x365 world-class technical assistance and personalized guidance to VMware SD-WAN customers.

Global Support Presence

With a global staff of highly skilled technical support engineers, VMware is dedicated to your satisfaction and helping you achieve the highest levels of success.

Years of Technical Experience

Each of our support engineers has significant networking experience, holds relevant technical certification (such as CCNA, CCIE).

24x7x365 Availability

We understand that our solution is business-critical to our customers. We give them assurance that no matter what time, VMware is available to assist.

ALERT: VMware SD-WAN Release 2.x.x End of Support

VMware SD-WAN Support


VMware SD-WAN Edge Support Lifecycle

VMware SD-WAN Support Offerings

Total and Backline Support Programs

Hardware Replacement Services

Hardware Replacement Services (End of Sale: May 2020)

End of Support for VMware SD-WAN Release 2.x.x

Logistics Services Offering Description

Logistics Services Country Availability

Support Resources


How to Submit a Support Request

VMware SD-WAN Documentation

VMware Lifecycle Product Matrix

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